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Real Kiwi Adventures Terms and Conditions
CONDITIONS OF TRAVEL
Your travel has been booked with service suppliers in co-operation with Real Aussie Adventures Pty Ltd. (ACN 158 549 332), trading as the Real Adventure Group. Real Kiwi Adventures and its partner system provider holds all funds in trust and only pays suppliers for services after clients have travelled, hence guaranteeing any payments made.
BOOKING CONFIRMATIONS & YOUR RESPONSIBILITIES:
Open dated tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. As a general advice we recommend 7 days in advance.
Tickets booked open-dated are valid for the rate period booked. If you travel after the specified rate period you may be asked to pay locally a supplement for the price difference between rate periods.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates please refer to your booking agent.
Bookings must be reconfirmed with the operator directly at least 48 hours prior to travel (the telephone number is provided on each voucher).
CANCELLATION POLICY NON COVID
Cancellation of a booking or part thereof will incur the fees listed below as well as a 2% administration fee. Credit Card fees are also non-refundable. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.
• 30 – 60 Days; 25% of Fare
• 14 days – 29 days; 50% of Fare
• Within 14 days 100% of Fare
Please note any airfare components are non-refundable.
CANCELLATION POLICY (COVID*)
Where possible we will provide a 100% travel credit but please check the information at time of booking because each of our accommodation providers, tour companies and activity providers may have different policies.
Cancellations should be made with your booking agent as additionally their cancellation fees may vary.
*To be valid for the Covid policy customers must prove that they are unable to travel due to factors outside their control due to Covid eg Border closures, country of origin restriction to travel etc.
AMENDMENT POLICY (FOR AUSTRALIA, NZ AND ASIA)
More than 1 months’ notice prior to commencement of travel will incur no charge. For any amendments within one month from departure date our regular cancellation policy may apply, however the final decision will be made by our ground supplier. For open-dated tickets the terms and conditions will take place once the tour or activity has been confirmed to travel.
TERMS AND CONDITIONS
Our operators reserve the right to alter the route or itinerary of any of its tours and activities and arrange alternative carriers to those advertised if necessary. Sometimes roads or other activities will be closed due to seasonality, extreme heat, rainfall or other weather occurrences and is beyond the control of operators. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.
A minimum number of 4 -6 passengers are generally required to operate tours or activities. Some larger vessels may require more and it is subject to the conditions of individual activity providers. It may be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour if minimum numbers are not met.
Real Kiwi Adventures are not liable for passenger failure to connect with other services or any associated costs resulting from such delays and clients should take out insurance against this. We accept no responsibility for loss or damage to personal belongings or baggage and cannot be responsible for children whilst on tour. Parents are entirely responsible for their children whilst all care will be taken.
Components of tours are sometimes subject to Cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Real Aussie Adventures reserves the right to amend the itinerary in these circumstances with no obligation to refund. Components of trips are dependent on many external factors and Real Aussie Adventures cannot be held liable if trip components are not available on the day of travel.
Please refer to each individual tour / package to establish which meals are included. Meals are indicated as: B = Breakfast, L = Lunch and D = Dinner.
Many tours require a certain level of participation from guests. This may include assisting with preparation of meals, collecting firewood, sweeping out tents, cabins. Etc. Please read your tour/activity notes so you know you have selected the correct tour for you or your clients.
Real Adventure Group products generally require a moderate level of fitness. As a general rule, pax need to be fit enough to walk an average of 6 kilometres a day, though not all tours will require this amount of walking. For many tours you are required to be able to swim. If you are concerned about you or your client’s suitability to a tour or activity, please contact us and we can provide more information regarding the physical demands of that particular product and often recommend a more appropriate product if their first choice is not suitable.
Luggage should be restricted to 15-20 kg per person in a soft bag or backpack (except for tours starting and finishing in the same location where a 10kg limit applies) with a small day pack for easy access to camera, sunblock etc. Those starting and finishing in a different location can generally carry 20kg in a soft bag.
Itineraries are correct at time of publication and may differ slightly to the one displayed on the website or in our booking system. Occasionally itineraries change as operators make improvements based on comments from past travellers. Additionally, National parks alter their policies so that certain walks are no longer available for safety reasons. If we are unable to utilise a product, service or activity detailed, a suitable alternative will be offered where possible and no refund will be given.
Please request child rates at time of booking as many of our operators provide a child policy.
FEES AND LEVIES
Any additional fees/levies are noted within each itinerary. Credit card payments attract an average 2.0% surcharge.
Real Kiwi Adventures Pty Ltd carries public and product liability insurance of $20 million and we make the best efforts to ensure that all our suppliers also have adequate levels of insurance.
Our suppliers make every effort to safeguard clients, but Real Kiwi Adventures cannot be held responsible for personal injury or sickness to any customer which is beyond our control.
Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our tour and activity providers. Real Adventure Group work with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your trip.
Travel Insurance is NOT included in the tours and activities sold. We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is the clients personal responsibility to purchase their own travel insurance to cover any liability which may be incurred to us, or our service providers. We strongly recommend that clients source travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on either the confirmed departure date, or a connecting service at the end of a tour. Our operators often work in remote locations and meeting flights or other transport arrangements after tour cannot be guaranteed. Travel insurance recommended with a low excess payment, to make claiming on cancelled tours worthwhile. Travel Insurance is compulsory when travelling in Asia on our programs.
SMOKING & DRINKING
Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles (smoking and drinking should be limited to stops along the route).
Prices are quoted in Dollars inclusive of GST for all product, and are valid for travel until 31st March 2023.
REAL AUSSIE ADVENTURES PTY LTD (ABN: 31 158 549 332)